Patient Rights & Responsibilities

Every patient of Miracle Home Health of Wisconsin is provided these rights and responsibilities in writing at the time of admission. If you have any questions, please call us at (414) 797-2254.

Patient Rights

• Be informed of your rights and all regulations regarding your responsibilities as a patient, in writing, at the time of admission.
• Exercise your rights — or have your family or guardian exercise them on your behalf if you are judged incompetent.
• Participate in the planning of your home health services, and receive information on the scope of services offered.
• Be notified about financial benefits when referred to another organization.
• Be informed of your rights under state law to formulate advance directives.
• Choose a health care provider without discrimination and receive care according to your physician's orders.
• Receive advance notice of the type of care, the disciplines involved, and the frequency of visits.
• Be informed, orally and in writing, of any changes in payment sources and charges when they occur.
• Receive information about your medical condition and participate in care planning.
• Make informed decisions to accept or refuse treatment within the limits of the law.
• Learn treatment methods so you can self-manage your care when possible.
• Identify staff members through proper identification.
• Have your property and person treated with respect, consideration, and full recognition of your dignity.
• Voice grievances without fear of retaliation.
• Access complaint procedures, including ACHC at (855) 937-2242, the State Hotline at (800) 642-6552, and KEPRO at (855) 408-8557.
• Have your medical records kept confidential, with control over their release.
• Receive OASIS privacy rights information.
• Access and request amendments to your personal health information.
• Receive advance notice of service termination, with the right to appeal.

Patient Responsibilities

• Confirm your understanding of the care plan, verbally or in writing.
• Remain under a physician's care while receiving services.
• Meet physician appointment requirements for Medicare "face-to-face" compliance.
• Supply a complete and accurate health history.
• Report changes in your health status.
• Raise any concerns about the quality of your care.
• Ask questions to clarify your treatment.
• Report any medication-related issues.
• Provide insurance and financial information.
• Sign required consents and insurance releases.
• Authorize the agency to file payment appeals.
• Notify staff of physician-ordered changes to treatment.
• Participate actively in care planning, including pain management.
• Be available for scheduled home visits, and notify the agency when you are unavailable.
• Treat Miracle Home Health of Wisconsin staff with respect and dignity, without discrimination.
• Accept the consequences of refusing treatment.
• Maintain a safe home environment.
• Cooperate with your physicians and caregivers.
• Request clarification if you cannot understand written instructions.
• Provide a designated primary caregiver when staff are not present.